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Attracting, developing and retaining national talent.
Year
2011
2012
2013
2014
2015
2016
2017
2018 Q2
2019
2020
2021
2022
Creating an attractive environment that fosters innovation and creativity.
Percentage of payments made via the different none-branch payment channels provided by the company.
The number of annual visits avoided to ADDC's branches thanks to integration with Tawtheeq.
The average number of days that takes for connecting the service to the customer after the completion of his building.
2010
ADDC works to achieve the strategic objectives set out within the Abu Dhabi Government's vision to grant and reach a sustainable and secure service by ensuring the optimal utilization of resources and enhance the safety of the community. In the past years, the company has adopted a number of initiatives, smart improvement projects and investments supporting the implementation of this vision. According to the best practice, several performance indicators are being closely monitored to evaluate the network performance and security of supply. The system average interruption duration index (SAIDI) and the system average interruption frequency index (SAIFI) are the most common KPIs followed in the energy sector. During the last five years, ADDC had huge efforts to ensure the reduction of these values, 44% and 25% were the improvement for both of them respectively.
At %81.3 overall customer satisfaction, ADDC is comparable amongst the top tier of energy and utility companies at the regional and global level.
2018
Fully complying with international standards and measures of quality and safety.
The average number of days that represents customer journey in ADDC to connect a standard project from existing networks from internal wiring drawing approval up to service activation.
