CALL CENTRE NUMBER 8002332

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ADDC > ADDC Portal > Home > Service Categories > Account Management And Bills > Application for Incident Clearance

Application for Incident Clearance

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Service Description
Channels For Obtaining The Service
Required Documents
Steps To Obtain The Service
Required Fees
Relevance To Other Services
Categories Of Customers
Number of Visits
Service Description
  • Service Code/Number: ADDC.40
  • Service Category: Account Management and Bills

A service through which the concerned person applies for a clearance certified from the company due to failure, infringement or damage of company's property and assets as a result of certain incident in accordance with the applicable laws and procedures of the company.

Channels For Obtaining The Service

Traditional Channels
Service Centres
Contact Centre
Telephone Calls

Digital Channels
Required Documents
  1. The responsible for accident should submit SAEED Report.
Steps To Obtain The Service
  1. Customer to call (8002332) or Personal Attendance to open clearance application in case of accidents.
  2. View and verify application.
  3. Send maintenance team to accident’s location to prepare report and determine the fine.
  4. Close the application after the value of the fine is decided.
Required Fees Free.
Relevance To Other Services
Categories Of Customers


Number Of Visits
clearance-due-to-incidents
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*
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e.g +9715xxxxxxxx